INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

So go ahead with your purchase and explore our website, knowing that the product you choose will be exactly as pictured. Trust us to provide you with the best mini highland cows to enhance your home and well-being. We're here to make your experience with gimenezminihighlandcows.com enjoyable and stress-free as possible. Happy shopping!

Where can I view my sales receipt?

We're here to help you find the perfect calves or calf to suit your preferences and enhance your well-being. Now, let's talk about sales receipts. We understand that keeping track of your purchases is important, and we've made it easy for you to view your sales receipt. Simply follow these steps:

1. Login to your account: Head over to our website and login using your credentials. If you don't have an account yet, don't worry! You can easily create one by clicking on the "Sign Up" button.

2. Navigate to your order history: Once you're logged in, look for the "My Orders" or "Order History" section. This is where you'll find all the details about your past purchases.

3. Find your sales receipt: In the order history section, locate the specific order for which you'd like to view the sales receipt. Click on it to open the order details.

4. Access your sales receipt: Within the order details, you'll find a link or button that says "View Sales Receipt" or something similar. Click on it, and voila! Your sales receipt will be displayed on your screen. If you have any trouble finding or accessing your sales receipt, don't hesitate to reach out to our friendly customer support team. They'll be more than happy to assist you and ensure that you have all the information you need.

How can I return an item?

Welcome to gimenezminihighlandcows.com where we bring you the quality  mini highland cows that your home and wellness needs. We strive to provide you with the highest quality pets that are sure to elevate your relaxation experience. Now, let's talk about returns. We understand that sometimes things don't work out as planned, and we want to make sure you're completely satisfied with your purchase. If you find yourself needing to return an item, we've got you covered with our hassle-free return process. Returning a pet is as easy as rolling a joint (well, almost!). Here's what you need to do:

1. Contact our friendly and knowledgeable customer support team. They're always ready to assist you with any questions or concerns you may have. You can reach them via email, phone, or even through our live chat feature on our website. Just let them know that you'd like to initiate a return, and they'll guide you through the process.

2. Pack it up with care. Once you've received confirmation from our customer support team, carefully pack the item you wish to return. Make sure it's  the same calve and includes all the accessories and documentation that came with it.

3. Send it back to us. We'll provide you with a return shipping label, so you don't have to worry about any extra costs. Simply drop off your pet at the nearest post or arrange for a pickup. 

4. Sit back and relax. Once we receive your returned item, our team will inspect it to ensure it's in its original condition. As soon as everything checks out, we'll proceed with processing your refund.

Please keep in mind that our return policy has a few guidelines. We only accept returns within 30 days of purchase, and the item must be in its original condition. If the pet is damaged or used, we may not be able to process your return.

Will you restock items indicated as “out of stock?”

At gimenezminihighlandcows.com we understand the frustration of seeing your favorite pets marked as "Sold." Rest assured, we are constantly working to replenish our farm and bring back those popular calves that you love. Our team is dedicated to providing you with the highest quality calves, so you can enjoy your health care needs the way you prefer. We carefully select our cows from trusted sources and ensure that they meet our strict standards for potency and purity.

While we strive to keep our calves fully stocked at all times, there may be occasions when certain pets become temporarily unavailable. However, we encourage you to check back regularly as we restock our farm frequently. We wouldn't want you to miss out on your favorite calve.

Where can I ship my order?

At gimenezminihighlandcows.com, we understand the importance of discreet and fast shipping. Your privacy is our top priority, which is why we ensure that all our pets are carefully handle and shipped at the right time. So, you can enjoy your calve with peace of mind. 

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS